Antigone Rising: From the Ground Up
Feeding my female rocker addiction, this new band is terrific. I like almost every track. (*****)
Chantal Kreviazuk: What If It All Means Something
I discovered this singer through a song my wife downloaded from iTunes. Very interesting sound and musical sense. I like her singing, and it'll be interesting to see her mature. (***)
Internet Entreprenuer and former musician.
Finali Corp. Sold to Convergys Corporation
I was the CTO and co-founder of a company called Finali Corporation, which we sold in November 2004 to Convergys, the largest customer care outsourcer in the world. I've spent the last year working with Convergys to insert our value proposition into their business.
A bit more about Finali. In 1999, along with my brother Bob, I founded Finali Corporation as a VC-backed company. Our original VC syndicate included three Boulder, Colorado based firms (Sequel Ventures, Boulder Ventures, and Mobius Ventures) and was created with a vision to re-invent the contact center business. Over the course of it's existence, Finali proved that contact centers are rich repositories of business intelligence and that - with Finali's consultative model and automation software called netSage (a Finali acquisition in 2000) - a contact center and it's data can be at the heart of a business process re-engineering effort. Through our business model of analysis and automation, Finali successfully removed up to 30% of the cost of customer care from contact centers in 5 industry verticals.
Here's my bio:
A member of InfoWorld's Advisory Council and Top 100 CTO Network, Finali VP, CTO, and co-founder Dan Burgin has led the development of many web-based products and businesses. Previous to Finali, Burgin managed product development for Infonautics Corporation (now Tucows), where he designed implementation architectures for international expansion, and led the conception, design, and development of several of Infonautics' Internet products.
Prior to Infonautics, Burgin was Director of Technology at KnowledgeFlow. There, Burgin led interactive-media project development for such Fortune 1000 Corporations as Apple Computer, American Express and CoreStates Bank.